Welcome to Ephyra HQ (Oceanlife Marketing Sdn Bhd - 975208-P) web site online store. Terms and conditions stated below applies to all visitors and users of Oceanlife Marketing Sdn Bhd. You're bound by these terms and conditions as long as you're on ephyra2u.com.

General

The content of terms and conditions may be change, move or delete at any time. Please note that Oceanlife Marketing Sdn Bhd have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Oceanlife Marketing Sdn Bhd will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Oceanlife Marketing Sdn Bhd.

Comments and Feedbacks

All comments and feedbacks to ephyra2u.com will be remain Oceanlife Marketing Sdn Bhd's property.

User shall agree that there will be no comment(s) submitted to the Oceanlife Marketing Sdn Bhd will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

Newsletter

User shall agree that Oceanlife Marketing Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold Oceanlife Marketing Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own risk. ephyra2u.com will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on ephyra2u.com that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

Termination

This agreement is effective unless and until either by the customer or ephyra2u.com. Customer may terminate this agreement at any time. However, ephyra2u.com may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Shipment processing time

All orders are processed within 2-3 (normal business days) and up to 5 days in sale period. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders (especially in sale period), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout:

West Malaysia (Semenanjung Malaysia)
- For purchase (subtotal) RM100 and above: Free Shipping
- Purchase (subtotal) below RM100: Flat rate RM8.00
East Malaysia (Sabah, Sarawak, Labuan):
- Buy any products or any total purchase: Flat rate RM10.00

Estimated delivery time: 3-7 days for West Malaysia, 4-14 days for East Malaysia.

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Ephyra HQ (Oceanlife Marketing Sdn Bhd) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.